Operations Manager APPLY NOW

The PokeNerds Store is seeking an experienced Operations Manager to oversee our inventory management, order fulfillment, customer service, and process improvement functions. The ideal candidate will have a strong background in retail and ecommerce operations, and be able to lead a team in a fast-paced and dynamic environment.

Responsibilities:

• Manage and optimize inventory levels across all product categories
• Ensure timely and accurate order fulfillment, including pick, pack, and ship operations
• Provide excellent customer service, including handling customer inquiries and complaints
• Develop and implement process improvements to increase efficiency and reduce costs
• Supervise and motivate a team of employees to meet performance goals
• Collaborate with other departments to ensure operational goals align with overall company objectives
• Monitor and report on key performance metrics, and develop action plans to address issues

Requirements:

• Bachelor's degree in business administration, operations management, or a related field preferred but not required
• 3+ years of experience in retail or ecommerce operations, with at least 2 years in a management role
• Strong leadership and communication skills
• Proven ability to develop and implement process improvements
• Familiarity with inventory management and order fulfillment systems
• Customer-centric mindset with a focus on providing excellent service
• Detail-oriented with strong analytical and problem-solving skills

If you are a motivated self-starter with a passion for operations and a track record of success, we encourage you to apply for this exciting opportunity at The PokeNerds Store.

The ideal candidate for an operations manager role at The PokeNerds Store should have the following qualifications:

• Proven experience in retail and/or ecommerce operations management, preferably in a fast-paced environment
• Strong organizational skills with the ability to manage multiple tasks simultaneously
• Excellent communication skills, both written and verbal, with a customer-centric focus
• Detail-oriented with the ability to analyze data, identify trends, and make data-driven decisions
• Ability to develop and implement processes to improve operational efficiency
• Experience with inventory management systems and order fulfillment processes
• Ability to lead and motivate a team, fostering a positive and collaborative work environment
• Bachelor's degree in business administration or related field is preferred, but not required

In addition, the ideal candidate should be passionate about the Pokémon brand and have a genuine interest in the products and services that The PokeNerds Store offers. They should be able to work well under pressure, adapt quickly to changes, and be committed to delivering exceptional customer service.